Privacy
This privacy statement demonstrates our commitment to your privacy with regard to your interaction with this website. We will not collect any personal information on this site without your clear permission, and any information which you submit will be treated strictly in accordance with the Data Protection Acts, as outlined below.
Personal Information Collected
Waterford City Council does not routinely collect personal information about
you on this site. However, when you communicate with us via the guest
book or the comment/feedback form we do require some personal information,
such as name, email address, etc. This information is used only for
the purpose of responding to your request/comment and improving our
online service to you. Where a user volunteers additional personal
information this information will also only be used for customer
services purposes.
Where the user makes on online payment via the website, any credit or debit card data is transferred directly from your computer to our financial services partners over a secure encrypted connection. The Council does not record or store any information in relation to the card used in the payment. Where a name, address is requested, the Council will use this information only for the purpose of identifying the debtor account in situations where an account reference number has not been supplied.
Technical Information Collected
Certain technical information is automatically recorded when you visit this website. Examples of this type of data are set out below:
- Internet Protocol (IP) address used to connect your computer to the internet.
- Computer operating system and version.
- Browser type and version.
- Referring URL (the page from which you visited this site), and pages visited.
This information is used for statistical business purposes only. It should be noted that technical details that cannot be associated with an individual do not constitute personal data for the purposes of the Data Protection Acts, 1988 and 2003. This site does not use cookies.
Disclosure of Personal Information
We will use any personal information supplied only for the intended
purpose, as outlined above and we will not release your personal
details to any third parties, unless required to do so by law.
Your personal information - your rights
Under
the Data Protection acts you are entitled to a copy of any
personal information held about you by the Council. To get
a copy of your personal information submitted to this website,
please apply in writing, enclosing a cheque or postal order for € 6.35, to:
The Information Systems
Department,
Waterford City Council,
City Hall,
The Mall,
Waterford.
Also, under Data Protection legislation, you are entitled to have your personal data corrected, if inaccurate, or erased if we do not have a legitimate reason for retaining the data. Generally, any personal information submitted via the website is supplied by the user and is not retained for any longer than is required to resolve the business issue raised. However, if you wish to avail of this right to correction or deletion, please apply in writing to the address above. There is no charge for this service.
Contact Information
Should you have any questions or wish to discuss any issues
relating to the processing of personal data on this website,
you can write to us at the above address or email dataprivacy@waterfordcity.ie